Question 1

What can I expect from The Fans Strike Back London - The Exhibition?

Accepted Answer

The Fans Strike Back London displays selected items from the largest private Star Wars collection of fan items in the world. You’ll find photos, posters, costumes, figures, and models of different types and sizes — all official objects bought by Star Wars fans and displayed for Star Wars fans. There will also be a merchandising shop full of officially licensed goodies, a green chroma to take pictures of yourself in the Star Wars universe and a unique immersive VR experience (available for separate purchase).

Question 2

Where does this exhibition take place?

Accepted Answer

81 Old Brompton Rd, South Kensington, London SW7 3LD.

Question 3

Does the exhibition take place indoors or outdoors?

Accepted Answer

The exhibition takes place indoors.

Question 4

How long does the exhibition last?

Accepted Answer

The visit will take around 60 minutes.

Question 5

Are the works in the exhibition original and certified?

Accepted Answer

The exhibition features hundreds of genuine and official works from the private collections of fans.

Question 6

Is the exhibition authorized by Star Wars?

Accepted Answer

No, Star Wars does not authorize any exhibition of its works. The exhibition presents original, official works belonging to fans.

Question 7

Can we buy the items on display at the exhibition?

Accepted Answer

No, the items are part of fans’ private collections and are not for sale. However, there will be a gift shop where you can buy amazing merchandise.

Question 8

Is there an audio guide available for this exhibition?

Accepted Answer

Yes, there’s an audio guide for the exhibition, which you can access via your smart phone.

Question 9

Is there air conditioning?

Accepted Answer

Yes.

Question 10

Is the experience accessible for deaf people?

Accepted Answer

Yes.

Question 11

What accessibility options do we have for someone visually impaired?

Accepted Answer

We will have a web-based audio guide available for the exhibition.

Question 12

Will there be strobe lights?

Accepted Answer

No, there won’t be any flashing lights or similar effects that could harm people with photosensitive epilepsy or other related conditions. The VR experience will not be suitable for them however.

Question 13

Will food and beverage be available on site for purchase?

Accepted Answer

No food and beverage will be available on site.

Question 14

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

No, most of the time you will be walking around the different areas.

Question 15

Can I celebrate my birthday or propose to my partner here?

Accepted Answer

You are free to attend as a birthday group however we ask that you do not disturbed fellow attendees. Additionally, we are open to helping our fellow force users to work up the courage to pop the question.

Question 16

Is this a cosplay-friendly experience?

Accepted Answer

Most definitely yes.

Question 17

Can I take photos or videos of the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 18

Do you offer Press Passes?

Accepted Answer

Yes, contact press@fansstrikebackexhibition.com

Question 19

Is the exhibition suitable for children?

Accepted Answer

Yes, the exhibition is suitable for all ages. Nonetheless, the VR tickets are not suitable for children under 8.

Question 20

Do I have to arrive at the time indicated on my ticket or do I have to show up early?

Accepted Answer

It is recommended that you arrive within the time limit indicated on your ticket. However, you can arrive within 15 minutes of the session's start time.

Question 21

What happens if I arrive late?

Accepted Answer

Your ticket remains valid. However, you may have to wait for a spot to become available in the following slots.

Question 22

What are the prohibited items during the exhibition?

Accepted Answer

Flash photography, alcohol, food and beverage that hasn’t been purchased on site and anything else that might disturb other visitors.

Question 23

Can I smoke or vape during the exhibition?

Accepted Answer

No.

Question 24

Are toilets available on site?

Accepted Answer

Yes.

Question 25

Does the exhibition have wheelchair access?

Accepted Answer

Yes, the exhibition is wheelchair accessible. Please keep in mind that no rentals will be available on site.

Question 26

Is there parking access near the event?

Accepted Answer

There is no parking available specifically for the event. However, there is street parking and paid car parks in the area.

Question 27

Can I bring animals?

Accepted Answer

Only service dogs are allowed on site.

Question 28

Can I come and go?

Accepted Answer

No. Once you leave the venue you are not allowed to get back in, unless you have another ticket.

Question 29

Can I bring pram/ baby carriage?

Accepted Answer

Yes.

Question 30

Are there any specific COVID-19 rules to attend this experience?

Accepted Answer

As official local health guidelines evolve regarding COVID-19 safety protocols, we may need to enforce proof of vaccination and/or obligatory mask use. Currently to attend this experience mask use will not be mandatory, nor will COVID-19 vaccination be required. However, we highly encourage all attendees to wear masks and not to attend if you are showing symptoms.

Question 31

Can I purchase a ticket at the event?

Accepted Answer

You can purchase a ticket at the event, but you might be required to wait for the next available timeslot. Therefore we would strongly recommend that you purchase your ticket online in advance.

Question 32

Where can I get my tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store. On the Fever website

Question 33

Who are the official sellers of the “The Fans Strike Back®”?

Accepted Answer

Official tickets for the exhibition in Atlanta are available exclusively on Fever. Tickets are not available on any other site or ticketing platform.

Question 34

Can I postpone my tickets to another date / time, or upgrade / downgrade my ticket?

Accepted Answer

We may be able to help you reschedule or exchange your ticket for another date, time, or other ticket category that is not already sold out. Please contact us for more information. Be sure to include the order number for your tickers and keep in mind that response times can be a few days.

Question 35

Can I transfer my tickets to another person?

Accepted Answer

Yes, it is possible to transfer tickets to the person of your choice for free. Click “Share my tickets” on your ticket in the Fever app. Please contact us if you need help. Be sure to include the order number for your tickets and keep in mind that response times can be a few days.

Question 36

What is your refund policy

Accepted Answer

All tickets are non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. In special circumstances, we may be able to help reschedule your ticket to another date and session that has not already sold out. Please contact us for more information. Be sure to include your ticket order number.

Question 37

Do I have to print my ticket?

Accepted Answer

No, all of our tickets are contactless. These will be validated directly from the Fever app.

Question 38

How do I book a ticket for my carer?

Accepted Answer

Carers are welcomed at the exhibition with free admission upon showing the appropriate documentation at the entrance. Please note that the guest requiring assistance must have a valid ticket. Here are a few of the documents we accept:

Middle or Higher rate DLA for care and/or mobility

Receipt of Personal Independence Payment (PIP)

Evidence of being severely sight impaired

CredAbility Access Card – + 1 category requirement

A recognised Assistance Dog ID Card

Question 39

Can I make a Group Booking?

Accepted Answer

If you would like to make a group booking (over 50 people), please reach out to us through this form so we can help you find the best solution and available dates for your visit. For groups under 50 people, you can buy your tickets directly through the main page.

Question 40

Do you offer group discounts?

Accepted Answer

Yes, we offer discounted tickets for groups of more than 6 people. For more information, you can check the Fever app or website.

Question 41

I can't find my ticket. What can I do?

Accepted Answer

You can find your ticket and its QR code in the Fever app, within the Tickets section. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.