THE EVENT

What can I expect from The Fans Strike Back London - The Exhibition?

The Fans Strike Back London displays selected items from the largest private Star Wars collection of fan items in the world. You’ll find photos, posters, costumes, figures, and models of different types and sizes — all official objects bought by Star Wars fans and displayed for Star Wars fans. There will also be a merchandising shop full of officially licensed goodies, a green chroma to take pictures of yourself in the Star Wars universe and a unique immersive VR experience (available for separate purchase).

Where does this exhibition take place?

81 Old Brompton Rd, South Kensington, London SW7 3LD.

Does the exhibition take place indoors or outdoors?

The exhibition takes place indoors.

How long does the exhibition last?

The visit will take around 60 minutes.

Are the works in the exhibition original and certified?

The exhibition features hundreds of genuine and official works from the private collections of fans.

Is the exhibition authorized by Star Wars?

No, Star Wars does not authorize any exhibition of its works. The exhibition presents original, official works belonging to fans.

Can we buy the items on display at the exhibition?

No, the items are part of fans’ private collections and are not for sale. However, there will be a gift shop where you can buy amazing merchandise.

Is there an audio guide available for this exhibition?

Yes, there’s an audio guide for the exhibition, which you can access via your smart phone.

Is there air conditioning?

Yes.

Is the experience accessible for deaf people?

Yes.

What accessibility options do we have for someone visually impaired?

We will have a web-based audio guide available for the exhibition.

Will there be strobe lights?

No, there won’t be any flashing lights or similar effects that could harm people with photosensitive epilepsy or other related conditions. The VR experience will not be suitable for them however.

Will food and beverage be available on site for purchase?

No food and beverage will be available on site.

Are there chairs available? Can I be seated during the experience/exhibition?

No, most of the time you will be walking around the different areas.

Can I celebrate my birthday or propose to my partner here?

You are free to attend as a birthday group however we ask that you do not disturbed fellow attendees. Additionally, we are open to helping our fellow force users to work up the courage to pop the question.

Is this a cosplay-friendly experience?

Most definitely yes.

Can I take photos or videos of the experience?

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Do you offer Press Passes?

Yes, contact press@fansstrikebackexhibition.com

ACCESS

Is the exhibition suitable for children?

Yes, the exhibition is suitable for all ages. Nonetheless, the VR tickets are not suitable for children under 14.

Do I have to arrive at the time indicated on my ticket or do I have to show up early?

It is recommended that you arrive within the time limit indicated on your ticket. However, you can arrive within 30 minutes.

What happens if I arrive late?

Your ticket remains valid. However, you may have to wait for a spot to become available in the following slots.

What are the prohibited items during the exhibition?

Flash photography, alcohol, food and beverage that hasn’t been purchased on site and anything else that might disturb other visitors.

Can I smoke or vape during the exhibition?

No.

Are toilets available on site?

Yes.

Does the exhibition have wheelchair access?

Yes, the exhibition is wheelchair accessible. Please keep in mind that no rentals will be available on site.

Is there parking access near the event?

There is no parking available specifically for the event. However, there is street parking and paid car parks in the area.

Can I bring animals?

Only service dogs are allowed on site.

Can I come and go?

No. Once you leave the venue you are not allowed to get back in, unless you have another ticket.

Can I bring pram/ baby carriage?

Yes.

Are there any specific COVID-19 rules to attend this experience?

As official local health guidelines evolve regarding COVID-19 safety protocols, we may need to enforce proof of vaccination and/or obligatory mask use. Currently to attend this experience mask use will not be mandatory, nor will COVID-19 vaccination be required. However, we highly encourage all attendees to wear masks and not to attend if you are showing symptoms.

TICKETS

Can I purchase a ticket at the event?

You can purchase a ticket at the event, but you might be required to wait for the next available timeslot. Therefore we would strongly recommend that you purchase your ticket online in advance.

Where can I get my tickets?

On the Fever App, available on Google Play and Apple Store. On the Fever website

Who are the official sellers of the “The Fans Strike Back®”?

Official tickets for the exhibition in Atlanta are available exclusively on Fever. Tickets are not available on any other site or ticketing platform.

Can I postpone my tickets to another date / time, or upgrade / downgrade my ticket?

We may be able to help you reschedule or exchange your ticket for another date, time, or other ticket category that is not already sold out. Please contact us for more information. Be sure to include the order number for your tickers and keep in mind that response times can be a few days.

Can I transfer my tickets to another person?

Yes, it is possible to transfer tickets to the person of your choice for free. Click “Share my tickets” on your ticket in the Fever app. Please contact us if you need help. Be sure to include the order number for your tickets and keep in mind that response times can be a few days.

What is your refund policy

All tickets are non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. In special circumstances, we may be able to help reschedule your ticket to another date and session that has not already sold out. Please contact us for more information. Be sure to include your ticket order number.

Do I have to print my ticket?

No, all of our tickets are contactless. These will be validated directly from the Fever app.

How do I book a ticket for my carer?

Carers are welcomed at the exhibition with free admission upon showing the appropriate documentation at the entrance. Please note that the guest requiring assistance must have a valid ticket. Here are a few of the documents we accept:

• Middle or Higher rate DLA for care and/or mobility
• Receipt of Personal Independence Payment (PIP)
• Evidence of being severely sight impaired
• CredAbility Access Card – + 1 category requirement
• A recognised Assistance Dog ID Card

Can I make a Group Booking?

If you would like to make a group booking (over 50 people), please reach out to us through this form so we can help you find the best solution and available dates for your visit. For groups under 50 people, you can buy your tickets directly through the main page.

Do you offer group discounts?

Yes, we offer discounted tickets for groups of more than 6 people. For more information, you can check the Fever app or website.

I can't find my ticket. What can I do?

You can find your ticket and its QR code in the Fever app, within the Tickets section. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.