THE EXPERIENCE
What can I expect from the The Fans Strike Back exhibit?
The Fans Strike Back displays selected items from the largest private Star Wars collection of fan items in the world. You’ll find photos, posters, costumes, figures, and models of different types and sizes — all official objects bought or made by Star Wars fans and displayed for Star Wars fans. There will also be a merchandising shop full of officially licensed goodies and a green chroma to take pictures of yourself in the Star Wars universe.
Where is the experience located?
Santa Monica Art Museum - 1219 3rd Street Promenade, Santa Monica, CA 90401.
What are the hours of operation?
The exhibition open hours are:
- Thursday & Friday 2:00 - 9:00 pm
- Saturday & Sunday 10:00 am - 9:00 pm
- Open daily during Christmas holidays
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue.
How long does the experience last?
Please allow for 1 hour to ensure that you are able to fully enjoy and explore all exhibit spaces.
Is it a audio/video tour available?
Yes, there is a free audio/video guide available for use on your personal mobile device.
Is the exhibition available in languages other than English?
Yes, the entire exhibition is available in Spanish using our free audio/video guide.
Is it COVID secure and safe? / Do I need to wear a mask?
For the safety and comfort of everyone, masks are recommended but not required within the experience. At The Fans Strike Back we prioritize the health and well-being of our guests and staff. While we respect individual choices regarding masks and social distancing, we encourage all guests to take responsible measures to protect themselves and others.
Is there educational school material available for this exhibition to visit as a school group?
There is an extensive STEAM program available for teachers and their students. Feel free to contact the museum’s educational team at
team@santamonicaartmuseum.com.
Is there air conditioning?
The exhibition will have air conditioning.
Is the venue ADA compliant?
Yes.
Is the Fans Strike Back wheelchair accessible?
Yes we are! The exhibition is entirely located at ground floor.
Is the experience accessible for deaf people?
The exhibit does not have a hearing component, and no vital information is communicated verbally, however we don’t have sign language interpreters on staff.
What accessibility options do we have for someone visually impaired?
We do not have braille signage in the establishment yet.
What do I do if I have any questions about accessibility / special accommodations?
Please ask at the box office or contact customer service for accommodations.
Will there be strobe lights?
No.
Can I take photos or record the experience?
Photos and videos are permitted, however, flash photography is prohibited. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Are there chairs available? Can I be seated during the experience/exhibition?
Yes, there are several seats available around the exhibition area.
Will restrooms be available on-site?
Guests can use the Santa Monica Promenade public restrooms, as there are no restrooms within the exhibit.
Do you offer coat check service?
We provide a complimentary coat check, available for all your personal items, our coat check is available as a first come first serve but not guarded. We do not accept luggage over 15lbs.
What happens if I lose something?
We have a “lost and found”. But we are also not responsible for unattended items, so please do your best to keep track of your personal belongings.
Is there a gift shop?
Yes, it is open during the exhibit opening hours.
Do you accept cash?
Credit/debit cards, Apple Pay, Google are accepted.
ACCESS
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive 15 minutes before the time stated on your ticket - we can accommodate guests up until 10 minutes past the time stated on your ticket.
What happens if I arrive late?
We do our best to accommodate late comers but cannot guarantee it. Under specific circumstances (e.g., extreme weather conditions) and depending on availability, we may be able to offer a reschedule to another date.
Can I bring animals?
Only service animals are permitted.
Are service dogs allowed?
Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals.
Is there an age requirement?
This exhibition is for all ages.
What if the weather is bad?
The exhibition is indoors and will be open regardless of weather conditions.
What are the permitted/prohibited items at the experience?
Any item deemed by exhibition or venue management to be inappropriate and/or offensive is prohibited. Including but not limited to articles such as paints and aerosols, permanent markers, tripods and other professional photo equipment, as well as weapons of any type.
Permitted items include strollers, wheelchairs, mobility scooters, and other mobility aids.
Are wheelchairs available to rent?
No.
TICKETS
Can I purchase a ticket at the event?
Yes, at our box office, which is open during regular business hours.
Where can I get my tickets?
Official tickets for this experience can only be purchased on
Fever. Tickets are not available on any other website or ticketing platform.
Why do I need to sign a waiver?
The waiver is necessary to ensure the safety of both our guests and the exhibit. The waiver also gives permission to photograph and/or record guests in the exhibit for safety, reference, and advertising purposes.
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact Fever Customer service (
contact us) indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our
T&Cs.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the
Apple Store or
Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please
contact us for additional help. Make sure to include your ticket order number.